Jackson State University
Bachelor of Business Administration, Management (Information Systems)
Kenesha A. Sexton
Atlassian Certified Expert Emeritus
Certified IT professional specializing in ITSM configuration, Atlassian administration, support engineering, and business intelligence reporting.
20
Years Experience
4
Atlassian Certifications
7
Skills Badges
Education
Certified IT Professional with emphasis on ITSM configuration and support of Atlassian products.
University of Phoenix
Master of Science, Computer Information Systems
Career
Experience
Operations Manager, Atlassian Support Engineering
Managing a team of Atlassian Support Engineers responsible for configuring, administering, and supporting multiple Atlassian products and environments per Atlassian best practices.
Atlassian Support Administrator
Configured, administered, and supported multiple Atlassian products and environments per Atlassian best practices.
ITS Tools Administrator
Configured, administered, and supported system configurations for BMC Remedyforce and Atlassian Jira applications.
Business Intelligence Analyst I & II
Queried and analyzed reporting databases of extracted, transformed, and loaded data to provide strategic program reporting for business units.
Data Analyst
Tested account data uploads and resolved payment processing issues in the donor database, while maintaining the division intranet web pages.
Computer Support Specialist I
Troubleshot software, hardware, network, and printer issues, while creating network accounts for new users in Active Directory and maintaining the Help Desk intranet web pages.
Data Management Specialist
Troubleshot software, hardware, network, and printer issues, while managing and analyzing data in three project databases, and developing and managing the company's website.
Skills
These are the top skills I use in my work daily.
Atlassian Administration
100%
ITSM Configuration
85%
Business Intelligence Reporting
75%
Credentials
Achievements
Atlassian Certified Expert Emeritus
Atlassian's most prestigious certification, earned by holding at least four Atlassian Certified Professional-level credentials across multiple Atlassian products.
Atlassian Certified in Managing Jira Projects for Cloud
A credential focused on configuring and optimizing Jira Software Scrum and Kanban projects for classic and next-gen teams.
Atlassian Certified Confluence Administrator for Data Center and Server
Demonstrates Confluence administration, customization, configuration, performance, scalability, and day-to-day manageability.
Atlassian Certified Jira Service Desk Administrator
Covers the skills needed to set up and optimize Jira Service Desk for service management teams.
Atlassian Certified Jira Administrator for Data Center and Server
Validates Jira administration, customization, configuration, performance, scalability, and day-to-day manageability.
ITIL Foundation v3
Shows commitment to IT service management practices, performance measurement, process improvement, and service communication.