Kenesha A. Sexton

Atlassian Certified
Expert

0
Atlassian
Certifications
0
Skills
Badges
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Years
Experience
As An
IT Professional

Certified IT Professional with emphasis on ITSM configuration and support of Atlassian products.

Jackson State University
Jackson, Ms

Bachelor of Business Administration, Management (Information Systems)

1996 - 2001

University of Phoenix
Phoenix, Az

Master of Science, Computer Information Systems

2003 - 2004

background

Experience

2021 - present
Operations Manager, Atlassian Support Engineering -
Verinext, Inc. / Forty8Fifty Labs

Managing a team of Atlassian Support Engineers responsible for configuring, administering, and supporting multiple Atlassian products and environments per Atlassian best practices.

2017 - 2021
Atlassian Support Administrator -
Verinext, Inc. / Forty8Fifty Labs

Configured, administered, and supported multiple Atlassian products and environments per Atlassian best practices.

2012 - 2017
ITS Tools Administrator -
ALSAC St. Jude Children's Research Hospital

Configured, administered, and supported system configurations for BMC Remedyforce and Atlassian Jira applications.

2008 - 2012
Business Intelligence Analyst I & II -
ALSAC St. Jude Children's Research Hospital

Queried and analyzed reporting databases of extracted, transformed, and loaded data, to provide  strategic program reporting for business units.

2007 - 2008
Data Analyst -
ALSAC St. Jude Children's Research Hospital

Tested account data uploads and resolved payment processing issues in the donor database, while maintaining the division’s Intranet web pages.

2006 - 2007
Computer Support Specialist I -
ALSAC St. Jude Children's Research Hospital

Troubleshot software, hardware, network, and printer issues, while creating network accounts for new users in Active Directory and maintaining the Help Desk Intranet web pages.

2001 - 2006
Data Management Specialist -
North Mississippi Center for Higher Educational Advancement, Inc.

Troubleshot software, hardware, network, and printer issues, while managing and analyzing data in three project databases, and developing and managing the company's website.

These are the top skills I use in my work daily.

Atlassian Administration
ITSM Configuration
Business Intelligence Reporting

Achievements

Atlassian Certified Expert
Atlassian Certified Expert is Atlassian's most prestigious Certification. Atlassian Certified Experts hold at least four Atlassian Certified Professional-level credentials, demonstrating their expertise across multiple Atlassian products.
Date Earned: 2023-Oct-30
Atlassian Certified in Managing Jira Projects for Cloud
The Managing Jira Cloud Projects Certification builds on the professional's existing agile skills, with a focus on optimizing the power of Jira Software for their development teams. This credential is for scrum masters, project administrators, project leads and board administrators who can configure and automate Jira Software Scrum and Kanban projects for classic and next-gen.
Date Earned: 2023-Oct-30
Atlassian Certified Confluence Administrator for Data Center and Server
The Atlassian Certified Professional Confluence Administrator (ACP-CA) manages, customizes, and configures Confluence from within the Confluence user interface, while ensuring the performance, scalability and day-to-day manageability of the product so that all teams, large and small, have the best possible experience creating and managing their shared content.
Date Earned: 2020-Jul-21
Atlassian Certified Jira Service Desk Administrator
The Atlassian Certified Professional Jira Service Desk Administrator (ACP-JSD) manages, customizes, and configures Jira Service Desk. Certification in Jira Service Desk Administration covers the skills needed to set up and optimize Jira Service Desk for any service management team.
Date Earned: 2017-Jul-06
Atlassian Certified Jira Administrator for Data Center and Server
The Atlassian Certified Professional Jira Administrator (ACP-JA) manages, customizes, and configures Jira from within the Jira user interface, while ensuring the performance, scalability and day-to-day manageability of the product. The ACP-JA has proven skills needed to optimize Jira for any development or business team.
Date Earned: 2017-Jun-22
ITIL® Foundation v3
The ITIL® Foundation v3 certification shows a strong level of commitment to personal success and demonstrates the drive to stay ahead of the competition in the IT field. Those with ITIL knowledge and education can empower individual companies by accurately measuring IT service performance and effectively streamlining data management in ways that improve overall efficiency, response time, and communication within the company.
Date Earned: 2013-Nov
background

Contact

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Interested in learning more about my work experience, contact me!